A Unique Service

Mobile Retail Stores

Our mobile retail stores offer a truly unique service – we go to where our customers are every day.

Member Services Center

Our dedicated call-in center provides guided buying support for your members as they seek to use their OTC Benefits. Whether it’s product inquiries, checking OTC card balances, or assistance in communicating with their health plan, our call center associates are committed to serving your members and ensuring a positive shopping experience.

eCommerce Webshop

Compliant and secure, with customizable capabilities, our webshop can be branded for marketing purposes, offering an ‘Amazon’-like shopping experience. It serves as a tool that can be utilized to influence member usage and outcomes.

Our Mobile Vehicle Stores Meet Your Members Where They Are

Senior Housing

We partner with senior housing developments and have onsite visits for those who don’t want to visit brick and mortar stores or who are simply unable to leave their homes.  

Social Day Centers

As part of their service offering, social day care centers engage us to enhance the experience members have at their centers by creating ‘shopping days’ as special events.

Hospitals & Clinics

High-traffic locations, such as hospitals, also present opportunities to serve members and focus on membership growth and retention.

Health & Wellness Fairs

Very popular events planned well in advance aid in supporting members and create healthy choices and outcomes. 

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High Density Areas

In many cases, our mobile stores are strategically positioned in high-density areas and are regularly visited by members who eagerly anticipate and value the Metro OTC presence.

Home Visits

One-on-one visits establish a direct relationship with eligible members, representing the highest level of service we provide.